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All purchasers must confirm they are of legal age before entering the site. Age verification may be required before checkout or upon delivery, depending on local laws.

We ship only where permitted by law.

Privacy and Cookie Policy

This Privacy & Cookie Policy explains how Snuspouch.AE (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit our website, place an order, or otherwise interact with our services (collectively, the “Services”).

We are committed to safeguarding your privacy and processing personal data in accordance with applicable UAE data protection laws, as well as the General Data Protection Regulation (GDPR) where it applies to international users.

By using our website, you acknowledge that you have read and understood this, Policy.

1. Information We Collect

We collect personal data in the following categories:

Device & Usage Information:
Automatically collected when you browse our website, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Referring and exit pages
  • Pages viewed and interaction data
  • Cookies and similar tracking technologies

 

Order & Contact Information:
Provided directly by you when placing an order or contacting us, including:

  • Full name
  • Email address
  • Billing and delivery address
  • Phone number
  • Order details and purchase history
  • Payment-related information (processed securely by third-party payment providers)

We do not store full payment card details on our servers.

2. How We Use Your Information

We process personal data only where legally permitted and for purposes including:

  • Processing and fulfilling orders
  • Managing payments, deliveries, and order confirmations
  • Providing customer support and responding to enquiries
  • Preventing fraud and maintaining website security
  • Improving website performance and user experience
  • Sending promotional or marketing communications, where consent has been provided
  • Complying with legal, regulatory, and contractual obligations

3. Legal Basis for Processing

Depending on your location, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract (e.g. order fulfillment)
  • Legal obligations under UAE law or applicable regulations
  • Legitimate interests (e.g. fraud prevention, service improvement)
  • Consent (e.g. marketing communications and non-essential cookies)
  • Where processing is based on consent, you may withdraw it at any time.

4. Sharing Your Information

We do not sell your personal data. Personal information may be shared only with the following parties:

 

a. Service Providers

  • Trusted third-party partners who assist with:
  • Payment processing
  • Order fulfillment and delivery services
  • Website hosting and analytics
  • Email and marketing communications
  • These providers receive only the information necessary to perform their services and are contractually obligated to protect your data and use it solely for authorised purposes.

 

b. Legal & Regulatory Authorities

  • Where required to comply with applicable laws, court orders, or regulatory requests within the UAE or other relevant jurisdictions.

 

c. Business Transfers

  • In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of the business, subject to continued protection under this Policy.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to ensure proper website functionality and improve user experience.

Cookie categories we use include:

  • Strictly Necessary – Required for website operation and security
  • Performance & Analytics – Help analyse site usage and improve performance
  • Functionality – Remember user preferences
  • Targeting & Marketing – Used for personalised advertising (only where consent is provided)

You can manage or withdraw cookie consent at any time through our cookie banner or browser settings. Disabling certain cookies may affect website functionality.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (where legally permitted)
  • Restrict or object to certain processing activities
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a relevant data protection authority

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil contractual obligations
  • Meet legal and regulatory requirements
  • Resolve disputes and enforce agreements

When personal data is no longer required, it is securely deleted or anonymised.

8. Data Security

We apply appropriate technical and organisational measures to protect personal data, including secure servers, access controls, and encryption where applicable.

While we take reasonable steps to safeguard your information, no method of transmission or storage is completely secure. You are responsible for keeping your account credentials confidential.

9. Children’s Privacy

Our website and products are intended strictly for adults.

We do not knowingly collect personal data from individuals under the age of 18. If such information is identified, it will be deleted without delay.

10. Changes to This Policy

We may update this Privacy & Cookie Policy to reflect legal, technical, or operational changes.

Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of the Services after updates constitutes acceptance of the revised Policy.

11. Contact Information

For privacy-related enquiries or to exercise your data protection rights, please contact us:

Email: privacy@snuspouch.ae

Address: ESSENTIAL GENERAL TRADING LLC OPC‬, Shop 4 Khalid ahmed abdullah, abdulghani, Alrafaea, Al Ittihad Street, Ras Al Khaimah, 0, Ras Al Khaimah

We aim to respond to all valid requests within 30 days, in accordance with applicable data protection requirements.